How I will Improve my Online Engagement

I attended a CharityComms conference on Online Engagement yesterday with really interesting speakers, including Bertie Bosredon, Damien Austin-Walker, Jacqui O’Beirne and Maryam Mossavar amongst others.

Topics included ‘A Strategic Approach to Online Engagement’, ‘Content is King’, ‘Engaging Donors with Online Video’, ‘Acquisition and Innovation – Ways to Find and Convert New Supporters Online’ and many more.

Here is a brilliant video that Brad Smith, Assistant Digital Media Manager at the British Red Cross shared during his workshop on Using Metrics to Improve Website Engagement. It’s food for thought…

You can read the Storify of the conference in all its glory here.

Conferences are always quite full-on so it’s important to reflect on the discussions a day or two later and write down a list of things that really stood out and which will help you to be more effective in your role.

Here are five things I took away from the conference that I wish to implement:

1. Make a more concerted effort to really segment our email marketing audiences and create content that is useful and interesting to them

2. Be more customer centric and create content marketing to appeal to our social media audience

3. Look at improving our YouTube channel and add an action call to encourage more subscribers

4. Implement Ben Holts’s five steps to improve a digital campaign

5. Start measuring our social media more effectively and start using Google Analytics more

If you were at the conference, what did you take away from it? Let me know in the comments field.

2 thoughts on “How I will Improve my Online Engagement

  1. Hi Kirsty. Great little post – am working on something similar from #ecf2013 which I went to recently. Do you have a link to Ben Holt’s five steps? If you could tweet them to me @rossb82, I’d be most appreciative!

    Thanks

    Ross Bailey.

  2. Hi Ross, I don’t I’m afraid but I’m sure if you tweet him at @HoltBe he would be happy to email you his slides. You can see all his steps in the tweets from the Storify but I’m sure the slides would be better!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s